Resident Assistant

$21.00 per hour

To apply, please submit your resume and cover letter outlining your interest to contact@elizabethhouse.net

Classification: Non-Exempt (Hourly)

Employment Type: Part-Time (up to 28 hour per week)

Pay Range: $21 per hour

Schedule: Includes evening, weekend, holiday, and overnight shifts as part of a rotating monthly schedule Work Location: On-site (Residential Program)

Reports to: Resident Wellness Manager

About Elizabeth House
Elizabeth House is a faith-based nonprofit in Pasadena, CA, serving pregnant women and their children experiencing homelessness. We are committed to ending the cycle of homelessness and abuse through comprehensive case management, counseling, educational classes, pre and postnatal care, and resources throughout pregnancy and beyond. We serve an average of 15-20 families per year in our Residential Program, 120 families through Alumni Services and offer expanded services to families in the community through our Center for Mother and Child Wellbeing.

Our values of grace, hope, safety, love, and respect – guide all that we do.

Job Description Summary

Elizabeth House seeks a compassionate and dependable Resident Assistant (RA) to help create a safe, structured, and nurturing home environment for pregnant women and their children. This role combines direct resident support, household operations, and community-building through a trauma-informed care approach. This is a highly hands-on role that requires both relational engagement and consistent completion of daily household responsibilities.

Job Responsibilities

Resident Support

  • Build trust and rapport with residents and children using a trauma-informed care approach

  • Support residents with daily routines, parenting responsibilities, and independent living skills

  • Welcome and orient new residents, including room preparation and program expectations

  • Maintain professional boundaries while offering warmth and support

  • Respond to resident conflicts, emotional distress, or crises using de-escalation techniques

Household Operations

  • Plan, prepare, and facilitate family-style dinners (Monday–Thursday), fostering a sense of community

  • Maintain a high standard of cleanliness and organization through consistent, hands-on completion of daily household tasks of both indoor and outdoor areas

  • Assist with the distribution of household supplies and donations

Documentation & Communication

  • Maintain accurate and timely logs of household activities and resident updates

  • Report incidents, concerns, or safety issues in accordance with agency protocols

  • Communicate effectively with team members to ensure continuity of care

Safety & Environment

  • Promote a safe, respectful, and inclusive environment for residents, staff, and visitors

  • Follow all safety procedures, including emergency response protocols

  • Participate in drills, trainings, and team meetings

Required Qualifications

  • High School Diploma

  • Experience working with vulnerable populations

  • Ability to engage residents and their children, from diverse cultural and socioeconomic backgrounds, via a trauma-informed lens.

  • Strong interpersonal, communication, and problem-solving skills.

  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

  • Valid California driver’s license with:

    • Clean driving record

    • Proof of personal auto insurance

Preferred Qualifications

  • Bilingual (Spanish/English)

  • Experience in residential, transitional housing, or maternal/child programs a plus

  • Training in trauma-informed care, domestic violence awareness, or mental health first aid

Essential Duties:

  • Ability to lift and carry up to 25-40 pounds

  • Ability to stand/walk for extended periods of time

  • Ability to respond to emergencies – day or night – depending on scheduled shift

Work Environment:

  • This role operates within a residential setting serving pregnant women and young children. The environment may include:

    • Exposure to emotionally sensitive situations

    • Occasional high-stress or crisis scenarios

    • Shared communal living spaces

  • Provide support to residents during late pregnancy and postpartum recovery, including responding to urgent needs, supporting newborn care routines, and following established protocols for escalation when medical concerns arise.

  • This role includes supporting residents through emotionally significant moments, including late pregnancy and postpartum recovery. Staff must be able to stay calm and responsive.

  • Resident Assistants are often the only staff member on-site during their shift and are responsible for overseeing the home and responding to resident needs independently.

  • This role includes evening shifts (4:00 pm – 11:00 pm), weekend day shifts (9:00 am to 4:00 pm), and overnight shifts (11:00 pm – 9:00 am).

  • Overnight shifts include designated sleep time in a private room; however, staff must remain on-site and available to respond to resident needs or emergencies.

  • Schedules are created monthly, taking staff availability into consideration while prioritizing program needs.

Employment is contingent upon:

  • Successful background check, including Live Scan fingerprinting

  • Clearance through child abuse registry

  • TB test clearance

  • Valid California driver’s license, clean driving record, and proof of personal auto insurance

Mandated Reporter Requirement

This position is a Mandated Reporter. The employee is required to comply with all applicable reporting laws and complete mandated reporter training upon hire.

What This Role Requires

  • Maintain strict confidentiality of resident and organizational information

  • Follow all organizational policies and procedures with reliability and attention to detail

  • Work effectively in a fast-paced, shared living environment where needs can change quickly

  • Take initiative in both engaging with residents and completing household responsibilities, proactively addressing needs without waiting for direction

  • Engage warmly with residents while maintaining professional boundaries and expectations

  • Demonstrate integrity, humility, and sound judgment

Faith-Based Commitment

Elizabeth House is a faith-based organization. Employees are expected to support and uphold the organization’s mission and values while providing respectful and inclusive care to all residents, regardless of background or beliefs.

Equal Employment Opportunity

Elizabeth House is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Employment decisions are made in accordance with applicable laws and organizational values.

At-Will Employment Statement

Employment with Elizabeth House is at-will. This means that either the employee or the organization may terminate employment at any time, with or without cause or notice, in accordance with applicable law.